About the exam
Delegates will not be excluded if they haven’t undergone training with CIBSE, although are expected to have either taken training with another provider or have a sufficient knowledge in order to sit the exam.
About the Heat Networks Code of Practice Examination
The exam is 'Open Book' - texts allowed are:
- The Heat Networks Code of Practice pdf
- The course hand-outs (for those who have attended the CIBSE training)
There are 50 multiple choice questions (worth two marks each). The exam is marked out of 100 and the pass mark is 70%. The time allowed is 90 minutes.
Based on government guidelines, an additional 25% extra time is given for special needs. Time allowed is 113 minutes. Please contact the Training Team if you have any special needs.
Once your attendance on the course has been confirmed you will have access to the exam via your CIBSE Online Learning Portal under the tab ‘My Learning’. This will be available to access for 14 days from the last day of your course.
If there is any reason that you should not be able to complete the exam online, please contact a member of the training team at [email protected] to make alternative arrangements.
Multiple choice questions only have one right answer – candidates should note that some questions offer options for ‘all of the above’ or ‘none of the above’ so the questions should be read carefully. The questions will cover the whole syllabus, some of which is only covered in the pre-reading. Some of the questions will require good engineering judgement. Some of the questions will require a calculation. You will need a calculator.
The exam is hosted via the CIBSE Learning Management System. Each exam is timed and will automatically log the candidate out once the time has ended. The CIBSE Learning Management System has a single sign on system forcing the candidate to login with a username and password. Once the exam has been started the candidate is unable to pause or restart the exam and must be finished in the allocated time.
Although the exam is 'open book' it is not designed to allow candidates to look up all the answers - material allowed should be regarded as reference. If candidates have not prepared thoroughly by completing the pre-reading and understanding the training course, they may find it hard to finish the exam. CIBSE Training must be notified in advance of any relevant special needs or requirements.
Notification of examination results
All candidates are notified of the result of the examination by email. Such notification will normally be sent within two weeks of the examination unless the result is the subject of a complaint.
Candidates are offered the opportunity of one re-sit at no charge if they fail the exam. The re-sits are arranged with a member of the Training Team. If the re-sit is not successful we recommend the candidate takes further training before trying again. If they would like to re-sit a further time, then there is a charge associated with this. There is no limit to the number of times a candidate can re-sit.
Complaints and Appeals
If you would like to make a complaint against examination results or process, you are able to make use of our complaints procedure. CIBSE Training will ensure that the person decision-making in the complaint process will be different from those involved in the original discrepancy. Complaints must be processed by the completion of our complaints form, below is the procedure once the form has been submitted:
- A member of the training team will be in contact, usually via email, within two working days to confirm we have received the submission. Details on the steps which will be taken to handle the complaint will also be included in the email.
- An investigation will take place to resolve the complaint.
- All complaints should be resolved within 14 days of the initial form submission.
- If a resolution can not made within the 14 days, the delegate will be notified and kept updated on any progress.
If you would like to make an appeal against the examination results or process, you are able to make use of the appeals procedure. CIBSE Training will ensure that the person decision-making in the appeals process will be different from those involved in the original discrepancy.
- All appeals should be made in writing to CIBSE Training via email to [email protected]
- The appellant will be informed in writing of the outcome of the appeal.
Make an enquiry to CIBSE Training if:
- A delegate feels there may be a mistake in the exam questions.