Heat Networks Code of Practice (CP1) Exam

The exam is 'Open Book' - texts allowed are:

• The Heat Networks Code of Practice pdf
• The course hand-outs (for those who have attended the CIBSE training)

There are 50 multiple choice questions (worth two marks each). The exam is marked out of 100 and the pass mark is 70%. The time allowed is 90 minutes.
Based on government guidelines, an additional 25% extra time is given for special needs. Time allowed is 113 minutes. Please contact the Training Team if you have any special needs.

You will have access to the exam via your My CIBSE Learning Portal under the tab ‘My Courses’.

If there is any reason that you should not be able to complete the exam online, please contact a member of the training team at [email protected] to make alternative arrangements. 

Multiple choice questions only have one correct answer – candidates should note that some questions offer options for ‘all of the above’ or ‘none of the above’ so the questions should be read carefully. The questions will cover the whole syllabus, some of which is only covered in the pre-reading. Some of the questions will require good engineering judgement. Some of the questions will require a calculation. You will need a calculator.

The exam is hosted via the CIBSE Learning Management System. Each exam is timed and will automatically log the candidate out once the time has ended. The CIBSE Learning Management System has a single sign on system forcing the candidate to login with a username and password. Once the exam has been started the candidate is unable to pause or restart the exam and must be finished in the allocated time.

Although the exam is 'open book' it is not designed to allow candidates to look up all the answers - material allowed should be regarded as reference. If candidates have not prepared thoroughly by completing the pre-reading and understanding the training course, they may find it hard to finish the exam. CIBSE Training must be notified in advance of any relevant special needs or requirements.

There is no requirement to complete the Heat Networks Code of Conduct (CP1) training before this exam, however, this may help in ensuring you pass the exam successfully.

Best practice advice for candidates sitting an exam:

• Find a quiet, well ventilated, well-lit room so you can comfortably sit your exam  
• Schedule a suitable time where you will have the least distractions (meetings, children, deliveries, etc.)
• Check all your technology is working (computer plugged in, near WiFi hub, registration complete, etc.)
• Put a do not disturb sign on your door, turn off email notifications, mute your phone, etc.
• Check if there is pre-reading for the exam, if the exam is open book, and how much time you have.
• Don’t get anyone else to help you with the exam as you are the one who will need the knowledge to practice.

All candidates are notified of the result of the examination by email. Such notification will normally be sent within two weeks of the examination unless the result is the subject of a complaint.

Candidates are provided the opportunity of one re-sit at no charge if they fail the exam included in their purchase. If the candidate fails their first attempt, they will have access to the resit automatically. If the re-sit is not successful, we recommend the candidate takes further training before trying again. If they would like to re-sit a further time, they will need to contact the Training Team and there is a charge associated with this. There is no limit to the number of times a candidate can re-sit.

If you would like to make a complaint against examination results or process, you are able to make use of our complaints procedure. CIBSE Training will ensure that the person decision-making in the complaint process will be different from those involved in the original discrepancy. Complaints must be processed by email. Below is the procedure once your email has been submitted:
 

• An automatic email is sent back confirming that a member of the training team will be in contact, usually via email, within five working days to confirm we have received the submission.
• A member of the Training Team will reply within five working days detailing the steps which will be taken to handle the complaint
• An investigation will take place to resolve the complaint.
• All complaints should be resolved within 14 working days of the initial submission.
• If a resolution cannot be made within the 14 working days, the delegate will be notified and kept updated on any progress.

If you would like to make an appeal against the examination results or process or appeal the outcome of a complaint, you are able to make use of the appeals procedure. CIBSE Training will ensure that the person decision-making in the appeals process will be different from those involved in the original discrepancy.
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• All appeals should be made in writing to CIBSE Training via email to [email protected] within 14 days of receiving their results.
• An automatic email is sent back confirming that a member of the training team will be in contact, usually via email, within five working days to confirm we have received the submission.
• A member of the Training Team will reply within five working days detailing the steps which will be taken to handle the appeal
• An investigation will take place to resolve the appeal.
• If a resolution cannot made within the 14 days, the appellant will be notified and kept updated on any progress.
• The appellant will be informed in writing of the outcome of the appeal.

Make an enquiry to CIBSE Training if:
 

• You feel there may be a mistake in the exam questions.
• You are unsatisfied with the outcome of a complaint decision.

Follow this link to CIBSE privacy policy

http://www.cibse.org/terms-and-conditions/privacy-policy

Booking onto this exam is easy with two simple options:

1. Credit/Debit Card
   To book using a credit or debit card, please contact us at [email protected] to ensure you have an active MyCIBSE Learning portal. Once verified or set up, we will provide you with instructions on how to book your exam and make payment directly through the MyCIBSE Learning portal.
2. Invoice
   If your organisation will be covering the cost of your course, please complete our 'On Demand and Exams Booking Form' to request an invoice.  The course will be assigned once our Training team processes your booking.

For individuals booking exams for themselves, please use the credit/debit card option as invoicing is only available for organisations.

For any questions or assistance, please don't hesitate to contact us at [email protected]. We look forward to welcoming you to our courses!

International Bookings
For delegates booking from outside the UK, VAT will not be charged for ‘Remote’ and ‘On-Demand’ courses, as well as online exams. VAT will only apply if you attend a course or exam in person within the UK.

If you encounter any difficulties, please don't hesitate to contact us at [email protected].

Group Bookings
For bookings of 6 or more employees, please visit the 'Corporate Bookings' tab on the left of this page for details on how to arrange bulk exam purchases.

Please contact us to talk about all your corporate training requirements:

Email: [email protected] or call +44 (0)20 8772 3660.

CIBSE Training has created a corporate calculator.  

This digital tool allows you to find out the approximate savings you can make depending on the purchased number of modules and courses. This way you can plan your budget ahead.

To download the corporate calculator, please fill in the short form on our website.

If you have any enquiries, please contact training at [email protected].

Benefits

Corporate clients are provided with wider oversight of their learners. Other benefits include:

• Set up a team of learners under the L&D Managers
• Allocate modules to learners within your team
• Track the progress of learners within your team
• Receive monthly report on learner progress
• Discount on bulk credit purchases

For more information or a virtual tour of the MyCIBSE Learning portal, please contact us at [email protected].