Learn how to be persuasive by listening and explore various writing techniques.
Please click on the titles for course details
This programme consists of the following modules:
To define the basic elements needed for building a winning co-operation with others. During this programme you will look at winning through co-operation, identifying your co-operation margin with each individual and main obstacles to co-operation.
To improve your negotiation and communication skills. During this programme you will look at the definition of a win-win relationship, preparing your arguments, differentiating between position and interests, reaching a win-win agreement with your co-workers and practical tools for adopting a win-win attitude with your co-workers
To use the power of listening to persuade others. During this programme you will look at incorporating the five stages of persuasion into your arguments, using the benefits of listening to help you persuade others. Reassuring your customer that he is being listened to and understood, mastering the power of questioning to encourage the customer to think in a more mature way, reinforcing your argument with active listening.
How to Purchase:
- Online: Log into your MyCIBSE account to purchase your desired course. Courses can be purchased by selecting the tab 'Online Learning' then by finding your course under one of the three topics mentioned above. This is by method of Credit / Debit card only.