Online Learning FAQ's
If you have a query that has not been answered below, complete the enquiry form and we will get back to you shortly. Alternitavely you can call us on +44 020 877 3660.
Please note our working hours are between 9am – 5pm, Monday to Friday.
How do I login?
If you are a new user to CIBSE and would like to purchase an online learning course please contact us on 020 8772 3660 or email us at firstname.lastname@example.org to get you started.
Alternatively, please follow the set up instructions below:
To set up the MyCIBSE Portal create a username from your desired email address and create a password. Then login to the Online Learning Portal with the same credentials as used to create your MyCIBSE Portal.
Once you have successfully logged in to both portals, please contact us on 020 8772 3660 or email us at email@example.com to activate your account.
If you are already a user of MyCIBSE but have not yet accessed our Online Learning Portal, please login to the Online Learning Portal with the same credentials as used for your MyCIBSE Portal.
Once you have successfully logged in, please contact us on 020 8772 3660 or email us at firstname.lastname@example.org to activate your account.
How can I access my course?
You can access all your courses by clicking “My Learning”
Need to know? / Who can take this course?
The introductory courses are ideal for graduates or senior engineers looking for an overview or refresher courses. All our individual online learning pages have a section titled “Who Should Attend” for guidance.
How is each module delivered?
The online courses are SCORM files. The e-learning opens in a separate window and you can navigate easily through each page. A separate page for resources will be on the main course page.
How many CPD hours is my module worth?
Core Engineering: 7 CPD hours
Soft Skills: 30 CPD minutes
Digital Engineering: 2 CPD hours
How do I navigate through each module?
Each course is broken down into chapters. Each chapter may have numerous pages. Use the arrows at the bottom of the page to navigate through the course. Alternatively click on the house symbol to return to the homepage.
Is there a time limit to completing the module?
You can start the module at your earliest convenience. You don’t need to complete the module in one go. Go at your own speed and log in multiple times.
Will it work on my device?
Your modules are most compatible with a PC or laptop but can also be accessed by a smart phone.
Does my online course count towards a professional certificate or degree program?
Our soft skills courses can work towards PMI accreditation. All other courses work towards your continuous professional development.
What are the exams made up of? – How are we assessed?
Low Carbon Consultant Design Exam: This exam is made up of 50 multiple choice questions
Low Carbon Consultant Building Operations Exam: This exam is made up of 50 multiple choice questions
ISO: This exam is made up of 40 multiple choice questions
Exams – When will I get my results?
The turnaround time for exams with exercises is 2 weeks. If the exam is multiple choice only, exam results will be sent within 24 hours (we need to check the LMS shows results straight away and then we just have to add these on SF which triggers the email – when integrated this may be automated).
When will I receive my CPD certificate?
After completing the course and evaluation form you will be able to view the CPD certificate by scrolling to the bottom of your module page, and select “certificate” under the “Course Evaluation and Certificate” heading. From there select “get your certificate”.